Terms of service

TERMS OF SERVICE
EverBurningCharcoal (T2 Square Limited)

These Terms of Service ("Terms") govern your access to and use of the EverBurningCharcoal website and online store at www.everburningcharcoal.co.uk (the "Services"). Please read them carefully before using our Services.

By visiting, browsing, or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

SECTION 1 - ACCESS AND ELIGIBILITY

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are the age of majority in your jurisdiction and have given consent for any minor dependents to use our Services.

To make a purchase, you may be required to provide information including your name, email address, billing, payment, and delivery details. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the security of any account credentials and for all activity conducted under your account. You may not transfer or assign your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to accurately represent our products, including descriptions, images, and specifications. However, colours and appearance may vary depending on the device and settings you use to view them. We do not warrant that product quality will meet your expectations or match exactly how products are depicted on screen.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product and to limit quantities available to any person, region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm it and have successfully processed your payment.

Please review your order carefully before submitting. Once an order is accepted, we may be unable to accommodate cancellation requests. If we decline, amend, or cancel your order, we will attempt to notify you using the contact details you provided.

Your purchases are subject to our Refund Policy: https://everburningcharcoal.co.uk/policies/refund-policy

You confirm that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Prices do not include applicable taxes or delivery charges unless otherwise stated.

You agree to provide accurate and complete payment information for all purchases. You confirm that you are authorised to use the payment method provided, and that charges will be honoured by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by delivery carriers, customs processing, or events outside our reasonable control. Once your order is dispatched and transferred to the carrier, risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our Services, including but not limited to trademarks, brand names, text, images, graphics, product descriptions, video, and audio, is owned by EverBurningCharcoal or its licensors and is protected by applicable intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, publicly display, or transmit any content from our Services without our prior written consent.

EverBurningCharcoal's name, logo, and product names are trademarks of EverBurningCharcoal. Shopify's name and logo are trademarks of Shopify Inc. All other trademarks belong to their respective owners.

SECTION 7 - THIRD-PARTY TOOLS

We may provide access to third-party tools as part of our Services. These are provided "as is" without any warranty or endorsement from us. Your use of any third-party tools is at your own risk. We accept no liability arising from your use of such tools.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Accessing third-party websites is at your own risk, and we encourage you to review their terms and privacy policies before engaging with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

EverBurningCharcoal uses Shopify to power our online store. All sales and purchases are made directly with EverBurningCharcoal. Shopify is not responsible for any aspect of transactions between you and EverBurningCharcoal, and by using our Services you release Shopify and its affiliates from any claims arising from your purchases.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is handled in accordance with our Privacy Policy: https://everburningcharcoal.co.uk/policies/privacy-policy

By using our Services, you confirm that you have read and understood our Privacy Policy. Your data may also be processed by Shopify in accordance with their own privacy policy.

SECTION 11 - FEEDBACK AND USER SUBMISSIONS

If you submit ideas, suggestions, reviews, or other feedback to us, you grant EverBurningCharcoal a perpetual, royalty-free, worldwide licence to use, reproduce, modify, and publish that content for any purpose, including improving and promoting our Services.

You confirm that any feedback you submit is your own, does not infringe any third-party rights, and complies with these Terms.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be errors or inaccuracies on our site relating to product descriptions, pricing, availability, or delivery charges. We reserve the right to correct any such errors and to amend or cancel orders affected by inaccurate information, without prior notice.

SECTION 13 - PROHIBITED USES

You may only use our Services for lawful purposes. You must not use our Services to:

  • Engage in any unlawful, fraudulent, or harmful activity
  • Violate any applicable laws or regulations
  • Infringe the intellectual property rights of EverBurningCharcoal or any third party
  • Harass, abuse, or harm any individual
  • Submit false or misleading information
  • Upload or transmit viruses, malware, or any other harmful code
  • Collect or track personal information of other users
  • Send unsolicited communications (spam)
  • Use robots, spiders, scrapers, automated tools, or agentic AI systems to access or interact with our Services without our express permission
  • Interfere with or circumvent any security or access control features of our Services

We reserve the right to suspend or terminate access to our Services for any user who violates these Terms.

SECTION 14 - AUTOMATED AGENTS

This section applies if you use, enable, or deploy any automated agent or software ("Agent") to access or interact with our Services. An Agent is any software or service that takes autonomous or semi-autonomous action on behalf of a person, without direct human supervision.

No Agent may access our Services unless it:

  • Clearly identifies itself as an Agent in all requests, including by disclosing its name in the HTTP user agent string in the format: Agent/[agent name]
  • Does not attempt to mimic human behaviour or bypass CAPTCHA or similar verification systems
  • Responds truthfully if asked whether interactions are from a human or automated system
  • Does not circumvent any measures intended to limit or control Agent access

We reserve the right to block or limit Agent access at any time and by any technical means.

SECTION 15 - TERMINATION

We may terminate or suspend your access to our Services at any time and without notice, at our sole discretion. Upon termination, you remain liable for all amounts owed up to and including the date of termination.

Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive any termination of these Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services and all products offered through them are provided on an "as is" and "as available" basis, without any warranties or representations of any kind, whether express or implied. This includes, but is not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

We do not guarantee that our Services will be uninterrupted, error-free, or free from viruses or other harmful components. Nothing in these Terms affects any statutory rights you may have as a consumer under the laws of England and Wales.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, EverBurningCharcoal, its directors, employees, agents, and service providers will not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising from your use of our Services or products, including but not limited to lost profits, lost revenue, or loss of data.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless EverBurningCharcoal, Shopify, and their respective affiliates, officers, directors, employees, and agents from any claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your use of our Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed from the rest of the Terms. The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy and any other policies published on our site, constitute the entire agreement between you and EverBurningCharcoal regarding your use of our Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms to any third party without our prior written consent. We may transfer or assign our rights and obligations under these Terms without your consent.

SECTION 22 - GOVERNING LAW

These Terms of Service and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and EverBurningCharcoal agree to submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 - HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We reserve the right to update or amend these Terms at any time. We will notify you of material changes in accordance with applicable law. The most current version of these Terms will always be available on our website. Your continued use of our Services following any changes constitutes your acceptance of the updated Terms.

SECTION 25 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

EverBurningCharcoal (T2 Square Limited) Unit 4 Lordship Farm, Walkern Road, Benington, Hertfordshire, SG2 7LL Email: sales@everburningcharcoal.co.uk Phone: 07960 816310 Company No: 08061400 VAT No: GB158097382.