Privacy policy

 

PRIVACY POLICY
EverBurningCharcoal (T2 Square Limited)

Last updated: April 22, 2026

EverBurningCharcoal operates this website and online store at www.everburningcharcoal.co.uk (the "Services"). This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services, or when you communicate with us.

Our store is hosted by Shopify Inc. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read and understood how we handle your personal information as described below.

PERSONAL INFORMATION WE COLLECT

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. We may collect the following categories of personal information depending on how you use our Services:

  • Contact details including your name, billing address, delivery address, phone number, and email address
  • Financial information including payment card details and transaction information
  • Account information including your username, password, and account preferences
  • Transaction information including items you view, add to your cart, or purchase, and your order history
  • Communications including any messages or enquiries you send to us
  • Device and usage information including your IP address, browser type, and how you navigate and interact with our Services

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, or contact us
  • Automatically through your device when you visit or use our Services, including through cookies and similar technologies
  • From our service providers who help us operate the Services
  • From our business and marketing partners

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • Process and fulfil your orders, including payment processing and delivery
  • Manage your account and maintain our relationship with you
  • Send you order confirmations, updates, and customer service communications
  • Send you marketing and promotional communications by email, where you have given consent or we are otherwise permitted to do so by law
  • Show you relevant advertising on our Services and other platforms based on your activity
  • Detect and prevent fraud, and keep our Services secure
  • Comply with our legal obligations

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you. We may still send you non-promotional emails such as order confirmations and account updates.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information with third parties in the following circumstances:

  • With Shopify and other service providers who help us operate our business, including payment processors, delivery companies, IT providers, and cloud storage providers
  • With business and marketing partners to deliver advertising and marketing services
  • When you request or consent to us sharing your information, for example to deliver your order or through social media integrations
  • In connection with a business transaction such as a merger or acquisition
  • To comply with legal obligations, respond to lawful requests from authorities, or enforce our terms and policies

OUR RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify, which collects and processes personal information about your use of our store in order to provide and improve the Services. Information you submit through our store will be shared with Shopify and may be transferred to countries other than where you reside.

Shopify may also use personal information collected from your interactions with our store, and with other Shopify merchants, to provide enhanced features and services. Where Shopify processes your personal information for its own purposes, Shopify is the data controller for that processing. To learn more about how Shopify handles your data and to exercise your rights in relation to Shopify's processing, visit https://privacy.shopify.com/en

THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information to them.

COOKIES

We use cookies and similar tracking technologies to operate and improve our Services and to deliver relevant advertising. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

CHILDREN'S DATA

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us using the details below and we will delete it promptly.

SECURITY AND RETENTION

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend you do not send sensitive information to us through unsecured channels.

We retain your personal information for as long as necessary to provide our Services, maintain your account, comply with legal obligations, and resolve disputes.

YOUR RIGHTS

If you reside in the United Kingdom or European Economic Area, you have the following rights in relation to your personal information:

  • Right to access the personal information we hold about you
  • Right to correct inaccurate personal information
  • Right to request deletion of your personal information
  • Right to data portability
  • Right to object to or restrict certain processing of your personal information
  • Right to withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.

If you have concerns about how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries outside the United Kingdom. Where we transfer personal information outside the UK, we will ensure appropriate safeguards are in place in accordance with applicable data protection law, such as the use of Standard Contractual Clauses or equivalent mechanisms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will update the "Last updated" date at the top of this page and notify you as required by applicable law.

CONTACT

For any questions about this Privacy Policy, or to exercise your rights, please contact us:

EverBurningCharcoal (T2 Square Limited) Unit 4 Lordship Farm, Walkern Road, Benington, Hertfordshire, SG2 7LL Email: sales@everburningcharcoal.co.uk Phone: 07960 816310 Company No: 08061400 VAT No: GB158097382

For the purposes of applicable UK data protection law, EverBurningCharcoal (T2 Square Limited) is the data controller of your personal information.